Question 1

What are the primary functions and other differentiators of Thinkadam?

Accepted Answer

Thinkadam is primarily a secure locking/unlocking software solution. However, it offers a range of additional essential features tailored to support our customers in the smartphone-on-credit industry, including:

1. Device Lock/Unlock Feature: Our firmware empowers users to remotely lock and unlock ALL compatible Android 7 and above devices, providing a real-time locking and unlocking solution. 
2. App Embedding with Thinkadam Firmware: Customers and partners have the flexibility to embed their own or third-party apps onto devices using Thinkadam technology, with the option to include or exclude an uninstall feature.
3. Push Messaging: Our system empowers users to send messages to individual customers or groups through the demo dashboard, facilitating improved communication and engagement. You can attach various file types such as PDFs, links, payslips, emojis, and more, just like you would with an email or standard messaging service.
4. Unlock a device with no connectivity: With Thinkadam you are able to use an SMS to instantly lock or unlock your customers' devices, specifically for those customers who are not connected to the internet at that time.
5. Factory Reset Over the Air: Thinkadam facilitates secure factory resets over the air, safeguarding sensitive data. When a contract concludes, we offer the capability to remove Thinkadam from a device without compromising the customer's valuable data or information.
6. Manage network locking devices (coming soon): Our network locking firmware is designed for the exclusive use of MNOs and OEMs. It works by utilising the MNO's MCC and MNC codes and prompts users to return or replace the network SIM card in one of the SIM slots through a lock screen message.

Question 2

Is Thinkadam compatible with all smartphones?

Accepted Answer

Thinkadam works with ALL smartphones running Android 7 and above. Compatibility was tested on over 1,489 models. Thinkadam is not compatible with iPhones.

Question 3

How do I install Thinkadam?

Accepted Answer

We recommend using the QR code method. You can find this unique QR code on your organisation's Thinkadam dashboard and can also print it out. Access the dashboard, generate the QR code, and follow the simple installation steps.

Question 4

Can I enrol Thinkadam on devices in a retail store?

Accepted Answer

Yes, Thinkadam can be installed/enrolled at your preferred location, making it flexible for your retail needs.

Question 5

How long does enrolling Thinkadam on a device take?

Accepted Answer

Enrolment typically takes 2 to 5 minutes, depending on factors like Wi-Fi connectivity and device specifications.

Question 6

Can you install Thinkadam over the air (OTA) or without the need to unbox the device?

Accepted Answer

No, Thinkadam requires unboxing for installation. We do not support OTA installation.

Question 7

What information does the Thinkadam dashboard provide for each device?

Accepted Answer

The dashboard offers crucial device details, including but not limited to, the serial number, the IMEI number, manufacturer and model details. This information is populated upon enrolment.

Question 8

How long does it take to  unlock a device after payment was made?

Accepted Answer

Device unlocking typically takes seconds to minutes with an active internet connection. SMS feature available for instant lock/unlock when customers do not have connectivity.

Question 9

Are mobile data and Wi-Fi settings available in locked mode?

Accepted Answer

Yes, data and Wi-Fi settings remain accessible in locked mode.

Question 10

Can I operate Thinkadam manually and/or automate its functions as we scale?

Accepted Answer

Yes, Thinkadam offers manual and automated operation options, making it versatile for your needs.

Question 11

What is the automation process?

Accepted Answer

Thinkadam enables automation through API integration, supporting RestWeb server and offering Swagger instructions for easy customisation.

Question 12

How does Thinkadam address challenges in emerging markets?

Accepted Answer

Thinkadam's firmware is designed to tackle challenges in emerging markets, including low device costs and unreliable connectivity.

Question 13

Can Thinkadam lock a device for a specified period?

Accepted Answer

Yes, Thinkadam enables future locking, ensuring that devices automatically lock until payments are made.

Question 14

Can I use my dashboard for different countries?

Accepted Answer

Each country or territory requires its own dedicated dashboard for customisation, language, and timezone considerations.

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